Section IV Writing

Part A

47. Directions:

Suppose you have found something wrong with the electronic dictionary that you bought from an online store the other day. Write an email to the customer service center to

1) make a complaint, and

2) demand a prompt solution.

You should write about 100 words on ANSWER SHEET 2.

Do not sign your own name at the end of the letter. Use “Zhang Wei”instead.

Do not write the address. (10 points)

答案：Section Ⅳ Ⅳ Writing

Part A

審題

本提綱的要求是寫(xiě)一封投訴信。題目指令中的重點(diǎn)信息有以下幾點(diǎn)，請(qǐng)考生審題的時(shí)候重點(diǎn)把握：1.電子字典的質(zhì)量問(wèn)題或使用中出現(xiàn)的一些關(guān)于該產(chǎn)品本身的問(wèn)題。注意關(guān)于電子產(chǎn)品的質(zhì)量問(wèn)題描述時(shí)的語(yǔ)言的正確表達(dá)；2.網(wǎng)店購(gòu)物的提及；3.投訴；4.解決事宜。

范文

Dear Sir or Madam,

I am writing to make a complaint against your product quality. I bought an electronic dictionary from your online store last week butI found something wrong with its quality when I first used it. So I am writing this letter to complain against the flaws in your product.

To begin with, when I turn it on, all I got was a fuzzy screen, which was completely unacceptable. Secondly,I did not find the original equipment battery promised free of charge in the advertisement posted on the homepage of your shop.

Therefore, I would like to either change the electronic dictionary for a new one or receive a refund for it. I would be most grateful for your help.

Sincerely,

Zhang Wei

譯文

親愛(ài)的先生、女士：

我寫(xiě)信是來(lái)投訴你們產(chǎn)品質(zhì)量問(wèn)題。我上周在您的網(wǎng)店里購(gòu)買(mǎi)了一個(gè)電子字典，但是我第一次用的時(shí)候發(fā)現(xiàn)它有些質(zhì)量問(wèn)題。所以我寫(xiě)信告知您產(chǎn)品的缺陷。

首先，開(kāi)機(jī)時(shí)字典屏幕非常模糊，這是根本不能接受的。其次，電子字典里裝配的電池也與你們網(wǎng)站上宣傳的免費(fèi)原裝電池不符。

因此，我想您是否能給我換一個(gè)新的電子字典或是給我退款。我將會(huì)非常感謝您的幫助。

真誠(chéng)的

張偉